Cancellations and Refunds


Last updated May 22, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@clarwe.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Clarwe Manufacturing Businesses Private Limited
Attn: Returns
RMA #
8-2-467/4/A/A Ground Floor, Road No 5, Banjara Hills
Hyderabad, Telangana 500034
India

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Cancellations will be considered only if the request is made within 1-2 days of placing the order.
     ●     However, refund/replacement request can be made if the customer establishes that the qualityof the products delivered does not meet the specifications agreed in the purchase order. Anyquality issues should be reported within 2 days of receipt of the products. Any refunds approvedby the Clarwe Manufacturing Businesses Private Limited will be processed within 9-15 days.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+1 914 530 0349 (USA) +44 20 381 30481 (UK & Europe)
sales@clarwe.com
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